1. Collection of personal information
We will only collect your personal information by appropriate and fair methods. The personal information we collect are as below.
１）Information collected when you contacted us (including name, address, phone number, fax number and email address).
２）Information collected related to the use of services we provide (including experience programs and accommodation reservations).
３）Information collected through questionnaires (including name, address, phone number, fax number and email address).
４）Information collected mechanically by accessing our website (including IP address, device information and visited pages).
2. Use of personal information
We use personal information within the scope necessary to achieve our purpose of use described below. We will not use any personal information other than to achieve our purpose of use described below except in cases in which the customer personally gives his/her consent in advance.
１）To respond to customer inquiries as well as to send documents to the customer.
２）To arrange and reserve services for which the customer applied.
３）To provide information to the customer related to products and services of us and affiliated organizations and companies, and for marketing communications.
４）To prepare a statistical summary and to research and develop services for tourism and local development.
５）To facilitate communication with the customer.
3. Protection of personal information
We will take all reasonable precautions to protect your personal information from leakage, loss or damage.
4. Entrustment of personal information
If we entrust an individual or entity with the handling of any personal information, we will exercise necessary and appropriate supervision over such individual or entity to ensure the security of such personal information.
5. Providing personal information to third parties
We will not provide customers’ personal information to any third party without the consent of the person concerned, except where such disclosure is in accordance with or required by applicable law including Personal Information Protection Law.
6. Accessing and updating personal information
We will respond appropriately to requests from our customers to disclose the personal information that we maintain concerning them, to correct any inaccuracies in such information and to cease use of their personal information without delay. We will not respond to those requests unless we verify the identity of the person making the request.
7. Organization and structure
We will at all times assign responsibility for management of personal information to an executive officer of Matsukawa Tourism Bureau in order to help ensure appropriate management and continuous improvement of personal information.